Kada Support - RACI Matrix
Kada is responsible for supporting the K software (as a Service and Customer hosted).
The following RACI matrix outlines Kada’s responsibilities and the responsibility of the customer
Legend:
R = Responsible
A = Accountable
C = Consulted
I = Informed
RACI for K platform as a Service
Task | Kada | Customer |
Monitor system availability | R | I |
Report Issues / Incident | I | R |
Issue / Incident response & resolution | R | I |
K platform updates/patches | R | I |
Manage user access/roles | C | R |
Data source integration configuration & maintenance | C | R |
Platform health dashboards | R | I |
Conduct support reviews | A | C |
RACI for K platform hosted on your Cloud / Customer hosted
Task | Kada | Customer |
Deploy and configure K platform software | C | R |
Monitor system availability | C | R |
Issue / Incident response (infra-related) | I | R |
Issue / Incident response (software-related) | R | I |
Report Issues / Incident | I | R |
K platform updates/patches | C | R |
Manage user access/roles | C | R |
Data source integration configuration & maintenance | C | R |
Conduct support reviews | A | C |