Setting up email

This feature is currently restricted to KADA Admins

K can be configured to use the KADA email service to deliver emails such as platform support and daily notifications.

You can also configure K to use your own organisations SMTP service to deliver emails. To configure your own service you will need a user (and password) configured on your SMTP service and details about your SMTP service to complete the setup.

Configuring Email

• Select Platform Settings in the side bar

• In the pop-out side panel click under Customisations

• Under Platform Settings you will see the following email related settings
  

  

• Click on Configure Email Notification
  
  

  

  
  

• Click New Integration and fill in the details. Click Next

  • SMTP server: e.g. smtp.office365.com

  • SMTP port: e.g. 587

  • Username: e.g. kada-noreply@kada.ai

  • Password:

  • Sender email: e.g. kada-noreply@kada.ai

  • SSL enabled: e.g. True
    
    If you wish to use the KADA service and the details have not been configured or provided to you, please let us know at support@kada.ai or by raising a support ticket.
    

• Add the email you wish to receive platform support notifications. Click Next & Save
  
  
  

Entra ID example: Setting up email with OAuth2

You can configure SMTP with OAuth2 by using a service principal. Note whilst you can reuse the same service principal used for SSO check with your IT Admin team if segregation of accounts is required.

Step 1: Register an application in Azure AD 

1. Go to the Microsoft Azure portal and navigate to Azure Entra ID.

2. Go to App registrations and click + New registration.

3. Give your application a name and click Register.

4. From the app registration's Overview page, copy the Application (client) ID and Directory (tenant) ID. You will need these later.

5. Go to Certificates & secrets and create a Client secret.
   Copy the Value of this secret immediately, as it will not be shown again. 

Step 2: Configure API permissions 

1. In your app registration, navigate to API permissions.

2. Click + Add a permission and select Microsoft Graph.

3. Select Application permissions and find Mail.Send under Mail.
   

   

   
   

4. Click Add permissions. An administrator must grant consent for this permission to take effect. 

Step 3: Configuring SMTP in K

Follow the steps above Setting up email | Configuring-Email except

1. Select MICROSOFT_OAUTH2 as the authentication method
   
   

   

2. In the SMTP details enter the Tenant ID, Application ID and Secret value
   

   

3. Make sure to set the user name to be a valid Entra account email. This will be used to send the platform emails.