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This page will guide you through the setup of Hightouch in K using the direct connect method.

Integration details










Usage currently not captured for pipeline runs

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Known limitations

  • Not all sources and destinations are currently covered. A future improvement is planned to cover sources & destinations generically.

  • Current sources implemented (SQL method only)



  • Current destinations supported


    • BRAZE




    • SLACK

Step 1) Create an API Key

  • Log into your Hightouch account and go to Settings.

    Go to the API Keys tab

    Click Add API Key

  • Copy the API Key for the next step

Step 2) Add Hightouch as a New Source

  • Select Platform Settings in the side bar

  • In the pop-out side panel, under Integrations click on Sources

  • Click Add Source and select Hightouch

  • Select Direct Connect and add your Hightouch details and click Next

  • Fill in the Source Settings and click Save & Next

    • Name: Give the Hightouch source a name in K e.g. Hightouch

    • Host: Can be any unique value. For example add[hightouch account name]

  • Add your API Key copied from Step 1 and click Save

  • Test your connection and click Save

  • Click Finish Setup

Step 3) Schedule Hightouch source load

  • Select Platform Settings in the side bar

  • In the pop-out side panel, under Integrations click on Sources

  • Locate your new Fivetran source and click on the Schedule Settings (clock) icon to set the schedule

Note that scheduling a source can take up to 15 minutes to propagate the change.

Step 4) Manually run an ad hoc load to test Hightouch setup

  • Next to your new Source, click on the Run manual load icon

  • Confirm how your want the source to be loaded

  • After the source load is triggered, a pop up bar will appear taking you to the Monitor tab in the Batch Manager page. This is the usual page you visit to view the progress of source loads

A manual source load will also require a manual run of



To load all metrics and indexes with the manually loaded metadata. These can be found in the Batch Manager page

Step 5) Map Hightouch sources

  • After the manual load is completed go back to the Sources page

  • Next to the Hightouch source, click on the Merge Sources icon

  • Select the Hightouch sources and merge them with the sources you have already integrated in K


Troubleshooting failed loads

  • If the job failed at the extraction step

    • Check the error. Contact KADA Support if required.

    • Rerun the source job

  • If the job failed at the load step, the landing folder failed directory will contain the file with issues.

    • Find the bad record and fix the file

    • Rerun the source job

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