Kada is responsible for supporting the K software (as a Service and Customer hosted).
The following RACI matrix outlines Kada’s responsibilities and the responsibility of the customer
Legend:
-
R = Responsible
-
A = Accountable
-
C = Consulted
-
I = Informed
RACI for K platform as a Service
|
Task |
Kada |
Customer |
|
Monitor system availability |
R |
I |
|
Report Issues / Incident |
I |
R |
|
Issue / Incident response & resolution |
R |
I |
|
K platform updates/patches |
R |
I |
|
Manage user access/roles |
C |
R |
|
Data source integration configuration & maintenance |
C |
R |
|
Platform health dashboards |
R |
I |
|
Conduct support reviews |
A |
C |
RACI for K platform hosted on your Cloud / Customer hosted
|
Task |
Kada |
Customer |
|
Deploy and configure K platform software |
C |
R |
|
Monitor system availability |
C |
R |
|
Issue / Incident response (infra-related) |
I |
R |
|
Issue / Incident response (software-related) |
R |
I |
|
Report Issues / Incident |
I |
R |
|
K platform updates/patches |
C |
R |
|
Manage user access/roles |
C |
R |
|
Data source integration configuration & maintenance |
C |
R |
|
Conduct support reviews |
A |
C |