Managing an Issue through the lifecycle

Updated in Version 6.0

An issue goes through a workflow from being created, to being in progress, to being completed.

In K, the workflow states are defined as

Workflow category	Workflow status	Description
To do	To do	The issue has been created and no work has started
In progress	Under investigation	The issue is under investigation
In progress	Pending	The issue is currently blocked and is pending an action
In progress	Under investigation	The issue is in the progress of being resolved
Done	Done	The issue is resolved successfully
Done	Cancelled	The issue has been cancelled
Done	Declined	The issue has been declined - it is not an issue

Changing the Issue workflow

Click on the workflow status of an issue to change the status

Issues can be assigned to a person for resolution.

In the Details tab click on the assignee to assign the issue to a person.

Assignees must be registered in K before they can be assigned

Issues can be a priority. This helps with prioritisation and clarity.

In the Details tab click on Priority to assign or change the Priority.

Issues have 2 sections where additional context can be added.

Description: Use this to add any updates to the ticket. Add them below any other information provided in the ticket
Resolution: Use this to add any resolution to the ticket. Update this field when a solution is found, and/or when the ticket is closed

Discussion threads and file uploads are not currently supported. These are planned for inclusion in an upcoming release

When an issue is raised about a data asset you manage, use the following steps

Set up an issue alert so you are notified when issues are raised
Open the issue in K
Review the issue description.
Update the issue status to the appropriate status
1. e.g. Set it to under investigation if you have commenced the investigation
2. e.g. Decline the issue if the issue is NOT an issue
Set the priority of the issue
Assignee the issue to the appropriate person for resolution
1. If you have setup Jira integration you can also sync the ticket to a Jira ticket that can be assigned to a delivery/technology team
Work on the issue and add any updates to the Description field
Close the issue when it is resolved.
1. Update the Review date and set a next review date if there is any follow on actions
2. Update the Workflow status to Done, Cancelled or Declined
3. Update the Resolution field with the resolution

Last updated: September 09, 2026